Andrew Matthews, Motivational speaker with Shell, Hewlett Packard, McDonalds, Royal Sun Alliance Insurance

"Encourage employees to develop life skills, not just work skills. Encourage healthy working relationships. Encourage honesty in the workplace, and encourage workers to speak openly. Make employees feel appreciated."

"This can include helping staff to understand how their beliefs affect their experience, how attitudes impact relationships and how communication within an organization improves as a result of improving how we see things."

"Employees feel more fulfilled. They set personal and professional goals. They realise that they do their best not to please their boss, but to make themselves happier. They take responsibility and blame others less. Companies retain their employees."